string me with pearls necklace

What is your jewelry made out of?
We carefully hand pick all of our 14K/18K gold-plated jewelry. If you are prone to allergies, please refer to each product page for exact metal description.

How do I care for my pieces?
To keep your jewelry in perfect condition, avoid contact with soaps, lotions, and perfumes. Most of these products contain chemicals that will reduce the shine in your jewelry over time.

Where should I store my Layed Jewels?
We suggest storing your pieces in a sealed and waterproof pouch or container, similar to our layed tin and pouch which your pieces will arrive in!

How can I clean my Layed Jewels?
The best way to clean your jewelry would be with a polishing cloth. Stay away from water and any chemicals that might tarnish your pieces.

RETURN/EXCHANGE POLICY

If for any reason you don’t absolutely love your jewelry, you can return your pieces in exchange for store credit only. Jewelry must not be worn and must be in original condition.

If you do want to exchange your piece for a different one, or if you want store credit, please email marketing@shoplayed.com with the subject line as ‘Exchange Request’ with your order number. The exchange must be done within 14 days of receiving your package.

DAMAGED/MISSING PACKAGES

If any of your pieces are damaged when opening your package, please send an email to marketing@shoplayed.com with the subject line “Damaged Package” with your order number and include a photo of the damaged piece. If approved, we will send you a replacement piece.

All packages are out of our control once they leave our facility. If your package is missing, please contact the shipping provider with the tracking number.